Shipping Policy – Little Leaf Company

At Little Leaf Company, we take special care to ensure your plants arrive healthy, happy, and ready to thrive in their new home.

Because we ship live plants, our delivery process is designed around their wellbeing.

Door-to-Door Delivery

We offer nationwide door-to-door courier delivery throughout South Africa.

Your plants are carefully packaged to protect them during transit and delivered directly to your chosen address.

Shipping costs are calculated at checkout based on your delivery location.

Why We Only Ship on Mondays

We dispatch all plant orders on Mondays only.

This is intentional! By shipping at the beginning of the week, we give your plants the best possible chance of reaching you before the weekend.

This helps prevent plants from spending unnecessary time in courier warehouses or delivery vehicles over weekends.

Orders placed after the weekly dispatch cut-off will be scheduled for the following Monday.

If Monday falls on a public holiday, dispatch will move to the next suitable shipping day.

Delivery Times

Delivery times depend on your location and the courier service.

Our aim is to have your plants delivered during the same working week they are dispatched. However, delivery times cannot be guaranteed, particularly for outlying areas or where courier delays occur.

Once your order has been dispatched, you will receive tracking information so you can follow its journey.

Carefully Packaged Live Plants

Every plant is carefully inspected and packaged before leaving us.

We take extra precautions to protect delicate leaves, stems, roots and growing media during transportation.

Please remember that plants are living products. Minor movement of growing media or slight leaf stress can occasionally occur during transit.

Receiving Your Plants

To give your new plants the best start:

• Ensure someone is available to receive your delivery.

• Unpack your plants as soon as possible after arrival.

• Place them in a suitable environment and allow them time to adjust.

• Avoid immediately exposing newly delivered plants to harsh direct sunlight.

Damaged Plants or Delivery Concerns

We take great pride in the quality of our plants and packaging.

If your plants arrive damaged or in poor condition, please contact us within 24 hours of delivery, including photographs of the plant and its packaging.

We will assess the issue and work with you towards an appropriate resolution.

Your rights under the Consumer Protection Act remain unaffected.

Our Promise

Healthy plants. Careful packaging. Thoughtful shipping.

We would rather wait a few extra days to dispatch your order than risk your plants spending a weekend in transit.

Thank you for growing with us!

Little Leaf Company
www.littleleaf.co.za