Refund policy

Refund & Returns Policy – Little Leaf Company

Last updated: 29 October 2026

At Little Leaf Company, we take great care in growing, selecting and packaging our plants to ensure they arrive healthy and in excellent condition.

As we sell living plants, our returns process differs from that of ordinary retail products.

1. Live Plant Returns

Plants are living, perishable products that can be affected by transportation, handling and environmental conditions.

For this reason, we generally do not accept voluntary change-of-mind returns on live plants, except where required by applicable consumer legislation.

This does not affect your statutory rights regarding damaged, defective, incorrectly supplied or misrepresented products.

2. Damaged Plants on Arrival

We carefully inspect and package every plant before dispatch.

If your plant arrives damaged or in poor condition, please contact us within 24 hours of delivery, wherever possible.

Please provide:

  • Your order number

  • Clear photographs of the plant and affected areas

  • Photographs of the original packaging

  • A brief description of the issue

This helps us investigate potential courier damage and resolve concerns quickly.

The 24-hour reporting period is a request for prompt notification and does not limit your statutory consumer rights.

3. Refunds and Replacements

Where a plant arrives materially damaged, defective or different from what was ordered, we will assess the issue and provide the appropriate remedy in accordance with South African consumer law.

Depending on the circumstances and your legal entitlements, this may include:

  • A replacement plant

  • A refund

  • Another mutually agreed resolution

Where a refund or replacement is legally required, we will arrange the return or collection of the affected plant at our expense where applicable.

4. Natural Plant Variations

Every plant is unique, particularly rare and variegated varieties.

Natural variations may include differences in leaf size, shape, colour, variegation, maturity and growth patterns.

Unless specifically stated, product photographs are representative and the exact plant received may differ slightly.

Minor natural variations consistent with the product description are not considered defects.

5. Plant Care After Delivery

Once your plant has arrived, its continued health depends on suitable care and environmental conditions.

These include appropriate watering, lighting, humidity, temperature, drainage and pest management.

We cannot guarantee future growth, survival or continued variegation where deterioration results from improper care or environmental conditions after delivery.

We are not responsible for damage caused solely by incorrect care, neglect, unsuitable growing conditions or unauthorised alterations after delivery.

This does not exclude any rights relating to defects that existed at the time of supply.

6. Shipping and Delivery

All live plant orders are dispatched on Mondays only to help ensure delivery before the weekend.

Plants are carefully packaged for door-to-door courier delivery throughout South Africa.

Delivery times are estimates and may vary depending on the destination and courier service.

Please refer to our Shipping Policy for further information.

7. Order Cancellations

If you wish to cancel an order before dispatch, please contact us as soon as possible.

Orders that have not yet been dispatched may generally be cancelled for a full refund.

Once an order has been dispatched, cancellation and return requests will be handled in accordance with applicable consumer legislation, taking into account the perishable nature of live plants.

8. Refund Processing

Once a refund has been approved, it will be processed through the original payment method wherever reasonably possible.

The time taken for funds to reflect may depend on your bank or payment provider.

Any legally prescribed refund deadlines will be observed.

9. Your Consumer Rights

This policy operates in accordance with applicable South African consumer legislation, including the Consumer Protection Act and Electronic Communications and Transactions Act.

Nothing in this policy excludes, restricts or replaces rights that customers are legally entitled to exercise.

10. Contact Us

For any questions regarding returns, damaged plants or refunds, please contact us through our website.

Little Leaf Company
www.littleleaf.co.za

We appreciate your support and look forward to helping your plant collection grow.